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Should you charge James for insubordination or gross insubordination? Make sure you know the difference...

by , 29 September 2014
James, your telesales supervisor, tells you three tele sales agents are off sick today. You have a campaign to wrap up tomorrow, and if you delay it you'll face penalties from your client. So you tell James to fill in the gap by doing the sales himself. But James refuses and tells you it's not his job.

What do you do now? Was James's behaviour insubordination or gross insubordination? Read below to discover how to correctly classify this type of misconduct…

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