An arbitration hearing is a dispute resolution process that takes place at the CCMA and at bargaining councils if conciliation hasn't been successful.
It's essentially a full re-hearing of the entire case, plus an investigation of the fairness of your procedures leading up to the dismissal (presentation of all the evidence, cross-examination of witnesses, etc).
Since this process is quite complex, many employers struggle in the run up to it. As a result, they end up going to the CCMA unprepared and this puts their case in jeopardy.
The good news is you don't have to go through the same thing.
Today, we reveal not five, not ten, but sixteen points that will help you navigate through the arbitration hearing maze with ease so you can beat the odds.