HomeHome SearchSearch MenuMenu Our productsOur products

Use these 8 criteria to select the best outsource provider for the job

by , 23 December 2015
Outsourcing is when you use an external company to do services or run operations on your behalf. It's usually the responsibility of your HR department and management. And with labour issues rising, outsourcing has become a fairly common practice in order to meet many companies' business demands.

Now, if you're considering outsourcing, making a decision on which outsource provider to use can seem a bit overwhelming. BUT we've some great tips for you to follow in helping you make such a decision.

Here are 8 evaluation criteria when selecting an outsource provider...


Look into the accounts the potential outsource provider has handled in the past.

For example, if you're a start-up company and the outsource provider in question has plenty of experiencing dealing with outsourcing companies, then it may very well be a good option.


Critically analyse the outsource provider's expertise and business strategy.

In other words, look for a company that specifically focusses on areas you want outsourced, instead of a company which 'does it all'.

Look into the technical competencies of the outsource provider, confirm their focus area and weigh up what you see as their strengths and weaknesses.

The only resource you need to:
Navigate the minefield of HR issues recent changes to the BCEA, EEA and LRA have created

Click here to learn more...

Request the company to submit a business proposal which will emphasise exactly how they'll do the job. They should also lay out the rules and responsibilities of the parties.


Ensure that the outsource provider can comply with your security issues and concerns. For example, client information.


Ask the potential provider if you can take part in the recruitment, hiring and training process, and take careful note if they don't allow you to do so.
*Remember that selecting an outsourcing provider should NEVER be based on guesswork! By following these criteria, you can ensure that you select the best provider for the job at hand.

Would you like to what the other 3 criteria are? Then subscribe to the Practical Guide to Human Resources Management today. 

Related articles

Related articles

Related Products

Recommended for You 

  Quick Tax Solutions for Busy Taxpayers – 35 tax answers at a glance

Here are all the most interesting, thought-provoking and common tax questions
asked by our subscribers over the last tax year – everything from A to Z!

To download Quick Tax Solutions for Busy Taxpayers – 35 tax answers at a glance click here now >>>
  Employees always sick? How to stop it today

Make sure you develop a leave policy to regulate sick leave in your company.

BONUS! You'll find an example of the leave policy and procedure in this report.

To download Employees always sick? How to stop it today click here now >>>
  Absenteeism: Little known ways to reduce absenteeism

This FREE e-report will tell you how you can reduce absenteeism in your workplace while avoiding the CCMA and without infringing your employees' labour rights.

To download Absenteeism: Little known ways to reduce absenteeism click here now >>>
  7 Health & safety strategies to save you thousands

Don't let a health and safety incident cost you one more cent. Implement these seven
strategies in your company today.

To download 7 Health & safety strategies to save you thousands click here now >>>