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Revealed: The key advantages and disadvantages of using questionnaires to get 360 degree feedback

by , 22 July 2014
One of the approaches you can use to obtain and integrate 360 degree feedback is questionnaires.

With this approach, specific questions are structured, a questionnaire is sent to appraisers and the manager integrates the feedback and results.

Read on to discover the key advantages and disadvantages of using questionnaires to get 360 degree feedback so you can assess your employees effectively.


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The advantages of using questionnaires to get 360 degree feedback


#1: It's less time consuming than interviews or discussions.


#2: If you need to get numerical ratings, you can develop the questionnaires and databases with this in mind to simplify the consolidation process.


#3: According to the Practical Guide to Human Resources Management, because appraisers themselves provide a rating (and not line managers when integrating feedback), these ratings are more valid and could be averaged across appraisal areas and appraisers to obtain a single rating.


If you link pay increases directly to performance appraisals in your company, this could be a more accurate way of determining an employee's increase.


Now that now you what the advantages of using questionnaires to get 360 degree feedback are, let's take a look at the drawbacks.


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Here are the disadvantages of using questionnaires to get 360 degree feedback


#1: Although less likely, managers could still manipulate ratings when consolidating the feedback from questionnaires, says the Practical Guide to Human Resources Management.


To counter this, ask a third party to capture the results of questionnaires in a database or spreadsheet.


#2: This approach can be an administrative burden for those responsible for copying, distributing and chasing outstanding questionnaires.


#3: You have less control over the circumstances the appraiser finds herself in when she does the assessment. (E.g. appraisers might rush through the questions, or be frequently disturbed and not concentrate on the appraisal at hand.)


Now that you know the key advantages and disadvantages of using questionnaires to get 360 degree feedback, make sure your performance assessments are effective.


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