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Did you know: The size and nature of your business plays a role when it comes to your grievance procedure?

by , 26 September 2014
A grievance procedure is a formal procedure that employees use to raise a concern or complaint about their working conditions.

You need a grievance procedure in your workplace so:

• Employees know what to do if they have a grievance;
• Your managers know how to handle grievances from employees; and
• You can solve grievances before they become full blown disputes that can cost you money and time.

Now, when it comes to your grievance procedure, the size and nature of your business plays a role.

Read on to find out how so you can ensure you have an effective grievance procedure in place.


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Here's the link between the size and nature of your business and your grievance procedure


There are a number of stages to a grievance procedure. You must tailor-make the stages depending on the size and nature of your business.

For example, if you have a small business, you won't have a grievance procedure with five different managerial levels. This is because you'll run out of people to hear the grievance before you get to the end of the procedure.

But, if you're a large business you'll need a number of different stages or levels to hear grievances. This means it only goes to the highest level after the lower level managers try solve it. This way, you won't waste your senior employees' time – unless of course the other levels fail.

The moral of the story is a grievance procedure isn't a one-size-fits-all solution. You must tailor-make the stages of your grievance procedure based on the size and nature of your business. This will go a long way in ensuring you have an effective grievance procedure on your hands that allows you to deal with employee complaints swiftly.



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