If you want to get the most from your exit interviews, the Practical Guide to Human Resources Management recommends you stick to these three points:
Three ways to ensure your exit interviews are useful
#1: Disseminate the results. Exit interview reports can provide surprising clues which you may not have been aware of. So ensure senior management is aware of employee turnover trends.
Just keep in mind confidentiality and privacy issues when you decide who should receive the data.
#2: Act on the results. Exit interview reports can uncover trends, specific findings and recommendations for improvement. But reports mean nothing without action.
Develop action plans to make full use of these reports so you can improve company effectiveness and long-term productivity.
#3: Review and measure regularly. 'Provide reports quarterly or as often as required to validate comparisons. Measure the results of the exit interview programme and the action plan to provide your company with platforms for going forward to greater competitive advantages in the marketplace,' says the Guide.
Remember, exit interview reports mean nothing without action. The information you get from exit interviews will only be useful if you stick to these three points.