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There are three basic principles around grievances. Do you know what they are?

by , 15 September 2014
You have a grievance procedure in place, but do you know the basic principles around grievances?

The truth is having a grievance procedure isn't enough; you need to know the principles as well so you can deal with employee complaints effectively.

The good news is we've got your back.

Take a look at the three basic principles around grievances below.


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Part-Time CCMA Commissioner reveals:

'If you want to stay out of the CCMA, you need to have these 50 HR policies and procedures in place in your company!'

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Revealed: Three basic principles around grievances
 

Principle #1: Resolve grievances as close to the source of the problem as possible.

It's also a good idea to tell employees to lodge complaints as close to the source as possible. Make it clear that failure to do so undermines the authority of your managers and leaves them severely disillusioned.

Principle #2: Deal with grievances quickly.

Quick resolution leaves everyone much happier and helps to facilitate relationships – thus swiftly getting everyone back to work and being productive again. It's also a good practice to resolve issues as soon as possible.

Principle #3: Have clear guidelines on how you deal with grievances.

The Practical Guide to Human Resources Management says underlying all of these principles is knowledge and communication. All your employees must know that there's a grievance procedure and how to use it. Managers must also be clear on what to do when an employee lodges a grievance.

Another important point is that grievances aren't about salary increases, but are about relationships, systems and incidents. If you don't resolve them, these fester and create negative energy in the workplace which is the last thing you want.

Knowing the three basic principles around grievances will help ensure you deal with employee complaints effectively.

If you have questions about grievance procedures, ask our experts at the Labour & HR Club.
 

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