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Struggling with your Return of Earnings online submissions? These five tips will help you meet the May 31 deadline

by , 10 April 2014
Recently, an online system to help you easily submit your Return of Earnings (ROE) to the Compensation for Occupational Injuries and Diseases Fund (COID) was introduced. If you're having problems with the online system, you're not alone. Read on to find out the solutions to the five common problems so you'll have no problem meeting the May 31 deadline for submitting your Return of Earnings to COID.


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If you have questions regarding ROE online submissions, this info will help you

The DoL started accepting online submissions via https://roe.labour.gov.za from the 1st of April. If you want to meet the May 31 deadline, make sure you're aware of these important points regarding the online system.


Are you responsible for compiling your SHE file?

Are you struggling to keep up-to-date with all the paperwork?

Do you waste your time formatting all the documents?

Are you stressed out about all your legal requirements?

Of course you are. You have enough on your plate already, and keeping up with paperwork isn't on the top of your to-do list. But unfortunately, it's part of your job because it's a legal requirement. And, you've answered 'YES' to at least half of the questions above.


These answers regarding ROE online submissions will help you meet the May 31 deadline for submitting your 2013 Return of Earnings to COID

The South African Institute of Chartered Accountants (SAICA) outlines the answers to the most common questions regarding ROE online submissions:

#1: What do I do when I get 'individuals fetch failed ……405' on the Return of Earnings website?

Answer: You must check that the ID number is correct. If the system still gives you the same error, forward the ID number and contact details to the roe@labour.gov.za. The support team will register you, create a username and password and send the details to your email address so you can continue with your submission.

#2: What should I do when I get 'http Error 404 program timed out'?

Answer: This means your system is slow. Clear the clear cache and try again.

#3: What does 'no access GWT.hhtp' mean?

Answer: This is a JavaScript error and it means you need to upgrade your browser.

#4: What do I do I'm told there's a discrepancy with my declaration?

Answer: This means you've under declared the earnings from the previous years by more than 30%. You must make an affidavit and also provide a summary of the audited financials.

You must give COID the correct earnings by forwarding them to the ROE support team.

#5: What does 'organisation details not found contact system administrator' mean?

Answer: This means you entered the wrong contract account number. Remember, it must be the contract number that's in the following format: '990000123456'.

There you have it. We hope these answers have shed some light regarding ROE online submissions and that they'll help you meet the May 31 deadline for submitting your 2013 Return of Earnings to COID.

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jacques Poirier 2016-12-05 11:46:09

I cannot make out what the contract number and the CF number are. I enter the first seven digits of the old registration number with 00 in front and it does not work.
Please advise. I have been trying to register with all sorts of letters, email etc for the past several years but get nowhere.

Bernie 2015-05-18 10:27:21

Have been trying to submit 2015 ROE online.
Can't "save" or "submit" - page does not go further.
Have cleared cache and temp internet files.
Suggestions? Have phoned14 imes - no success - just holding for next operator !!!!!

happy 2015-05-13 23:03:41

Hi am trying to submit my return but it seem as if I can't go through to roe but I have created my username and password and it was successful but now am trying to continue with process but I can't.

Daleen Maritz 2015-05-05 09:48:52

Good day I am working at a school with a hostel. We have two separate numbers for school and hostel. I can only work on the hostel number. Who can please assist me with this problem.

amelia 2014-10-14 12:17:56

Good Day

I just have a query , i logged onto the ROE website and i cant seem to open my reports its grayed out?
Can you please assist me to why this is like that.

Thank you

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