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FSP Business FAQ’s

General Queries

Business Publication Queries:


General Website Queries

What forms of payment do you accept?

We accept credit card, direct debit and electronic transfer (EFT).

Can I pay by bank transfer via the internet?

Yes, we currently offer clients the option to pay by Secure Instant Deposit (SID). SID is a web-based payment service that allows customers to pay an online merchant directly from their bank account via their Internet banking facility (electronic transfer).

SID uses the most advanced security features available on the Internet and although SID invokes your Internet Banking service, it does not access or store your Internet Banking identifier or password. Your session occurs directly between your PC and your bank in the same way as if you had logged into your bank's Internet Banking system separately from any SID transaction.

SID just automates the process of filling in all of the payment details for you.

For more information on SID click here.

Is it safe to pay for products online?

Yes. Your card payment is processed via secure, fully encrypted server. The transaction process complies to the strict security measures required by card companies. Please note that FSPbusiness.co.za does not record or store your credit card information.

Is it safe to send my credit card/payment information over the internet on this site?

Yes it is safe to send your credit card/payment information over the internet on this site. The FSP website is secured by Thawte. All transactions are conducted using secure socket layer technology (SSL) and therefore you can transact safely and securely on this website.

Where do I log-in?

On the right hand side of the top navigation bar is a button that says 'Member Login'. Click on the button and it will open a drop down section where you can fill in your login details.

How do I log-out?

If you are logged in there is a 'Logout' button in the same place as the 'Member Login' button.

How do I change my username and password

When you log-in, on the right hand bar at the top under 'Your Subscriptions' is a ‘Update my details’ section. Click on the ‘User account’ link. It will take you to a page where you can change/update your username and password.

What details can I update online

Username, email, password, company details, telephone numbers, ID no., Name and date of birth

How do I update my details online

When you log-in, on the right hand bar at the top under 'Your Subscriptions' is a ‘Update my details section’.

  • Click on the ‘User account’ link if you want to update your username, email and password .
  • Click on the ‘Company Information’ to update your company details
  • Click on the  ‘Personal Information’ to update you telephone numbers, name, ID number and date of birth

I can’t find my suburb for the address page within the order process

Please check to see if you have spelt the suburb right as the official spelling may differ. All postal codes and suburbs are taken directly from SAPO.

To double check the spelling you can visit http://www.sapo.co.za/CustomerSupport.aspx?ID=5. Or try searching by postal code.

Forgotten your password?

In the top navigation bar there is a button called ‘Member Login’, click on it and you will see down on the right a link, ‘Forgot Password?’ click here. Enter your e-mail address. You'll be sent a new password immediately.


I’ve requested my password on the website to be sent to me but I haven’t received it. What should I do?

You need to check that the email did not go into your junk mail. If not then you need to request another password by contacting Customer Services.

Where do I sign-up for an e-letter?

If you want to subscribe to a specific e-letter the relevant sign-up banners will be on the right hand bar of the e-letter archive as well as within the e-letter article copy. Or you can click here to go to our free e-letter sign up page.

I can’t download my newsletter because it is in PDF format – what must I do?

Go to http://get.adobe.com/uk/reader/and download Adobe reader.


Where can I see all the products available?

In the top navigation bar there is a link called ‘Our Products’. On that page all products are listed and divided by category. Or you can click here to view our online product catalogue.

Where can I find my subscriptions?

Once logged in can you with your username [email address] and password – see right hand side bar Your Subscriptions Tab. Click on the relevant subscription to view the latest update or issue.

I don’t have an email address can I place an order?

No you cannot place an order online without an email address, please set up a free email with Gmail, Yahoo or Hotmail. Or contact Customer Services to place an order over the phone.

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General Product Queries

How much is shipping and handling?

All products have complimentary postal delivery, handling and administrative cost. If you would prefer to have the product couriered to you, please contact our customer services department as there will be an extra cost for this.

What is your return policy?

Most of our products have a money-back guarantee period ranging between 7 days and 1 month, depending on the product. If you cancel during the money-back period and return the product to us we will refund all your money back. No questions asked.

How does the trial offer work?

This depends on the product you order but generally you have 14 days in which to decide whether the product is for you. If after the 14 day trial you decide to keep the product,  simply pay the invoice sent to you.If you decide to cancel during this period, simply return the product within 14 days.

How do updates work?

As part of the Loose Leaf service you will automatically receive timely updates, additions and reports from the publisher. Each complete update is approximately 100 pages and priced at the low preferred subscription rate of R1.97 and R2.97 per page.  You are not obliged to accept these deliveries and may send them back. You can cancel this service at anytime.

Can I cancel my subscription at any time after the trial period?

Yes, and if you have paid an annual subscription you are entitled to a pro rata refund for all the un-mailed issues.

Do you ship internationally?

FSP delivers to all countries within Africa. However there is a courier cost that needs to be covered by the customer. If you would like to order outside of South Africa please contact our customer services department for further details.

Delivery terms and conditions

You accept that in order for us to prove delivery of an order or part of an order, we do not have to prove that you personally received the goods, but that any person at the delivery address specified on your order signed for the delivery. In the case of post office or depot collections, we need to prove that somebody, not necessarily you, collected the delivery from the depot or post office. Unfortunately, proof-of-delivery records cannot be retained indefinitely and if a delivery has been dispatched by us and not reported missing by you within six months of us having dispatched it, the package will be deemed to have been delivered without us having to provide proof of delivery.

Should a delivery be returned to us as undeliverable, we will let you know and make arrangements to have the parcel re-delivered.

Should you receive a delivery where the contents of the package do not match the items listed on the dispatch note included in the package, you agree to notify us without delay and we will not be liable for shortages not reported within seven days of you having received the package.

What are newsletters?

These are 8 to 12 page brochures containing information on business finance and labour law and HR issues. They contain no third party advertising.

Are your newsletters subscriptions only?

Yes, you cannot purchase copies of our publications on the newsstand.

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Practical Tax Loose Leaf

What is the difference between this Loose Leaf Service and other loose-page-compilations?

The Practical Tax Loose Leaf  is alphabetically organised just like a dictionary and answers briefly, understandably and precisely all the questions that you may have on a daily basis.  It is also developed through an extensive key word register so that you're led directly to the information you need.

It always sounds so easy in the books. But none of them help me implement it. Will this Loose Leaf help me do this?

There are practical tips, sample contracts, text modules for different applications and checklists for every recommendation. And don't forget about the Tax Helpdesk which is available to subscribers to the Loose Leaf.

Can I really count on what is written in the Practical Tax Loose Leaf?

Independent consultants check every text before it is printed. For every fact you'll find the source in the law or reference to the judgment. This way you can prove anytime that you are right.

How much does all that cost?

Your Loose Leaf package includes:

  • A Loose Leaf containing 500 pages
  • Access to the TAX Helpdesk. This service answers your personal need-to-know, urgent tax queries, with a turnaround time of no longer than 72 hours. Simply email your short query to tax@fsp.co.za and you’ll receive answers within 72 hours. Oh, don’t forget to quote your client ID in the email, so we can keep track of your query and the Tax Helpdesk’s response.
  • Take on SARS and win! This book contains all the information and advice you need to tackle SARS on any objections you may have.
  • Member’s Only Website Access. Exclusive access to all past Tax Loose Leaf updates in case you’ve mislaid your hard copy. Simply log-on to www.fspbusiness.co.za with the username and password that will be sent to you.
  • Unlimited Subscription to our daily Tax Bulletin e-letter. The bulletin gives you the latest Tax, Vat and Accounting news, information, tips and tools to fully apply Tax in your business.
  • Update subscription service. You’ll automatically receive 12 updates, additions and reports from the publisher.

I understand that for all this I pay only R1 795 (excluding Vat, delivery and packaging) with a full 90-day money-back guarantee.

To get started right now, simply complete the following secure order form...

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Practical Vat Loose Leaf

What is the difference between this Loose Leaf and other loose-page-compilations?

The Practical Vat Loose Leaf is alphabetically organised just like a dictionary and answers briefly, understandably and precisely all the questions that you may have on a daily basis.  It is also developed through an extensive key word register and a separate alphabetical judgement register, so that you're led directly to the information you need.

It always sounds so easy in the books. But none of them help me implement it. Will this Loose Leaf help me do this?

There are practical tips, sample contracts, text modules for different applications and checklists for every recommendation. And don't forget about the Vat help desk which is available to all paid-up subscribers to the Loose Leaf.

Can I really count on what is written in the Practical Vat Loose Leaf?

Two independent consultants check every text before it's printed. For every fact you'll find the source in the law or reference to the judgement. This way you can prove anytime that you are right.

What is included in the Practical Vat Loose Leaf package?

  • Vat Loose Leaf with approximately 500 pages
  •  Access to the Vat Helpdesk. This service answers your personal need-to-know, urgent Vat queries, with a turnaround time of no longer than 72 hours. Simply email your short query to vat@fsp.co.za and you’ll receive answers within 72 hours.
  • 13 Steps to a Successful Vat Review. This covers Vat reviews in detail, highlighting the key Vat risk areas and potential errors in your Vat management system – before SARS discovers them.
  • Member’s Only Website Access. Exclusive access to all past Vat Loose Leaf updates in case you’ve mislaid your hard copy. Simply log-on to www.fspbusiness.co.za with the username and password that will be sent to you.
  • Lifetime Subscription to our daily Tax Bulletin e-letter. The bulletin gives you the latest Tax, Vat and Accounting news, information, tips and tools to fully apply Tax in your business.
  • 12 Updates You’ll automatically receive timely updates, additions and reports from the publisher.

I understand that for all this I pay only R1 995 (excluding Vat, delivery and packaging) with a full 90-day money-back guarantee.

To get started right now, simply complete the following secure order form...

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Practical Accountancy Loose Leaf

What is the difference between this Loose Leaf Service and other loose-leaf compilations?

The Practical Accountancy Loose Leaf is alphabetically organised just like a dictionary. It answers all the questions you may have on a daily basis briefly, clearly and precisely.  It also has an extensive keyword and subject index so you're led directly to the information you need.

It always sounds so easy in the books. But none of them help me do anything. Will this Loose Leaf help me do this?

There are practical tips, sample contracts, text modules for different applications and checklists for every recommendation. And don't forget about the helpdesk which is available to all paid-up subscribers to the Loose Leaf.

Can I really count on what’s written in the Practical Accountancy Loose Leaf?

Everything in the Loose Leaf is 100% legally correct. Two independent consultants check every article before it’s printed.

How much does all that cost?

Your Loose Leaf package includes:

  • Accounting Loose Leaf with approximately 500 pages
  • Access to the Accounting Helpdesk. This service answers your personal need-to-know, urgent accounting queries, with a turnaround time of no longer than 72 hours. Simply email your short query to Accounting@fsp.co.za and you’ll receive answers within 72 hours.
  • 25 checklists to assess and reduce your PAYE, SDL and UIF tax risks: This booklet will help the accountant manage and reduce therisks associated with PAYE, SDL and UIF specifically. There are 25checklists that cover these different risk areas.
  • Accounting Toolkit CD. This CD comes with at least 40 forms, schedules, templates and checklists for accounting, to save you time and money.
  • Members-Only Website Access. Exclusive access to all past Practical Accountancy Loose Leaf updates in case you’ve mislaid your hard copy. Simply log-on to www.fspbusiness.co.za with the username and password that’ll be sent to you.
  • Lifetime Subscription to our daily Tax Bulletin e-letter. The bulletin gives you the latest Accounting, Tax and Vat news, information, tips and tools to make sure that your business stays healthy – and you avoid SARS fines.
  • 12 Updates  You’ll automatically receive timely updates, additions and reports from the publisher.

I understand that for all this I pay only R1 997 (excluding Vat, delivery and packaging) with a full 90-day money-back guarantee.

To get started right now, simply complete the following secure order form...

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Labour Law for Managers Practical Loose Leaf

What’s the difference between Labour Law for Managers Practical Loose Leaf and other loose-page-compilations?

The Labour Law for Managers Practical Loose Leaf is alphabetically organised just like a dictionary and provides practical answers that are brief, comprehensive, and precise. Each section has tips, check-lists, examples and easy to understand information with references to the law.

It explains the LRA and BCEA and interprets it for you.

Can I really rely on the information provided in the Labour Law for Managers Practical Loose Leaf?

Each individual text passage even if written by the most renowned expert will be checked by two independent experts. This guarantees that you may fully rely on the recommendations of the Labour Law for Managers Practical Loose Leaf.

And what if my employees or the factory committee do not believe me?

In each case we provide references to laws or court decisions. You can easily prove, anytime, that you are right.

Why should I buy a loose leaf publication?

This is the only way to guarantee your access to the most recent information. By receiving updates you can ensure that your binder is always 100% current.

In writing, it all appears quite straightforward, but in practice it’s not so easy. Will the Loose Leaf help me apply the information to my situation?

With each recommendation in the Labour Law for Managers Practical Loose Leaf you’ll find practical tips, sample contracts, text passages for different possible applications, as well as checklists. And most important of all, examples that relate to everyday business situations, that’s easy to understand. If you’re a paid up subscriber, you can also email our experts and ask any labour related questions and you’ll have your answer within 72 hours.

How much does all that cost?

If you order the Labour Law for Managers Practical Loose Leaf today you’ll receive:

  • 12 Updates. 100% guarantee that your handbook is always up to date with the updating service.

  • Bonus access to the Labour Helpdesk - This service answers my personal need-to-know, urgent Labour queries, with a turnaround time of no longer than 72 hours by email.

  • FREE booklet: Say “You’re Fired” and Make it Stick – In this booklet I’ll find: Sample letters of notice. Why I shouldn’t insert long notice periods into employment contracts. The legally justified reasons I can use for giving an employee notice…And much more...

  • Member’s Only Website Access – Exclusive access to all past Labour Law for Managers Loose Leaf updates in case I’ve mislaid my hard copy.

  • Lifetime subscription to our Labour Bulletin – The bulletin gives me the latest Labour and HR news, information, tips and tools I can apply my business today.

I understand that for all this I pay only R1 999 (excluding Vat, delivery and packaging) with a full 90-day money-back guarantee.

To get started right now, simply complete the following secure order form...

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Practical Guide to Human Resources Management

What is the difference between the Practical Guide to Human Resources Management Loose Leaf and other Loose-Leaf compilations?

Our Practical Guide to Human Resources Management gives you the practical tools to teach/train/manage and motivate staff legally.

It explains how to manage your employees using step-by-step instructions, checklists and examples.

How much does all that cost?

Your Loose Leaf package includes:

  • 12 Updates. 100% guarantee that your handbook is always up to date with the updating service.
     
  • FREE HR Organiser CD: For HR Managers who want to get organised – but can’t get started. On this CD I’ll find: Forms and policies to ensure I follow correct procedure and avoid record-keeping and paperwork mistakes that can expose my company to legal liability.
     
  • Member’s Only Website Access – Exclusive access to all past Practical Guide to Human Resources Management updates in case I’ve mislaid my hard copy.
     
  • Lifetime Subscription to our Labour Bulletin – The bulletin gives me the latest Labour and HR news, information, tips and tools I can apply in my business today.

I understand that for all this I pay only R1495 (excluding Vat, delivery and packaging) with a full 90-day money-back guarantee.

To get started right now, simply complete the following secure order form...

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Health and Safety Advisor

What is the difference between the Health and Safety Advisor Loose Leaf and other loose-page-compilations?

The Health and Safety Advisor is alphabetically organised just like a dictionary and answers briefly, understandably and precisely all the questions that you may have on a daily basis.  It is also developed through an extensive key word register and a separate alphabetical judgement register, so that you're led directly to the information you need.

It always sounds so easy in the books. But none of them help me implement it. Will this Loose Leaf help me do this?

There are practical tips, templates, step-by-step instructions for different applications and checklists for every recommendation. And don't forget about the health and safety help desk which is available to all paid-up subscribers to the Loose Leaf.

Can I really count on what is written in the Health and Safety Advisor?

Two independent consultants check every text before it's printed. For every fact you'll find the source in the law or reference to the judgement. This way you can prove anytime that you are right.

Which legislation does it cover?

We don’t just reprint the legal Acts, we’ll tell you how to comply with them. We cover all of these Acts and regulations: OHS act and regulations (including the Construction regulations), Integration of labour laws act, Tabacco products control act, Compensation for Occupational Injuries & Diseases Act, Environmental Legislation, National Building Regulations (SANS Code).

Who is the author?

We have a panel of more than 16 health and safety experts that will advise you. Each section is checked by an independent consultant.

What’s included with the Health and Safety Advisor package?

  • 12 Updates. 100% gaurantee that my handbook is always up to date with the updating service.
  • FREE Health and Safety Toolkit CD – This toolkit contains 63 sample letters, forms, procedures, checklists and meeting agenda
  • FREE electronic copies of the OHS and COID Act
  • Member’s Only Website Access – Exclusive access to all past Health and Safety Advisor Loose Leaf updates in case I’ve mislaid my hard copy.
  • Lifetime subscription to our daily Health and Safety Bulletin – The bulletin gives you the latest HSE news, information, tips and tools to fully apply health and safety in your business.
  • BONUS Access to our Health and Safety Helpdesk - This service answers all your health and safety questions with a turn around time of no longer than 72 hours by email.

I understand that for all this I pay only R1799 (excluding Vat, delivery and packaging) with a full 90-day money guarantee.

To get started right now, simply complete the following secure order form...

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Health and Safety Training Manual

What is the difference between the Health and Safety Training Manual and other loose-page-compilations?

The Health and Safety Training Manual is alphabetically organised just like a dictionary. And just like a dictionary it’ll tell you exactly what you want to know,in a way that is easy to understandso you get precisely the answer you need to the questions  you have on a daily basis.  It’s also developed through an extensive key word register and a separate alphabetical judgement register, so that you're led directly to the information you need.

There’s none of the legalese and formal language. We explain everything in simple plain language to ensure you get the maximum benefit in your training session.

It always sounds so easy in the books. But none of them help me implement it. Will this Loose Leaf help me do this?

There are ready-to-use, legally compliant, in-house health and safety training modules. We tell you exactly what you need to do, how to do it and when to do it, in plain, simple language!s And don't forget about the health and safety helpdesk which is available to all paid-up subscribers to the Loose Leaf.

Can I really count on what is written in the Health and Safety Training Manual?

Two independent consultants check every text before it's printed. For every fact you'll find the source in the law or reference to the judgement. This way you can prove anytime that you are right.

Which legislation does it cover?

We don’t just reprint the legal Acts. We’ll tell you how to comply with them. We cover all of these Acts and regulations: OHS Act and Regulations (including the Construction Regulations), Integration of Labour Law Act, Tabacco Products Control Act, Compensation for Occupational Injuries & Diseases Act, Environmental Legislation, National Building Regulations (SANS Code).

Who is the author?

The editor-in-chief is Michele Bowmer. Read more about her here.

What’s included with the Health and Safety Training package?

  • FREE Health and Safety 101 Booklet – This covers the health and safety basics of the included training topics.
  • 6 Updates. 100% gaurantee that your handbook is always up to date with the updating service.
  • Member’s Only Website Access – Exclusive access to all past Health and Safety Training Manual in case I’ve mislaid my hard copy.
  • Lifetime subscription to our daily Health and Safety Bulletin – The bulletin gives you the latest HSE news, information, tips and tools to fully apply health and safety in your business.
  • Bonus access to our health and safety helpdesk  – This service answers all your health and safety questions with a turn around time of no longer than 72 hours by email.

I understand that for all this I pay only R1795 (excluding Vat, delivery and packaging) with a full 90-day money guarantee.

To get started right now, simply complete the following secure order form...

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TaxWatch

What is TaxWatch?

TaxWatchis a monthly printed newsletter. It will keep you updated on any new laws, deadlines or interpretation notes so you can protect your business and stay one step ahead of SARS. You can put our quick hints, checklists, proven sample templates and useful suggestions into practice immediately. It also helps you save tax, by showing you the mistakes other taxpayers have made.

Who writes TaxWatch?

A team of seven tax experts scour the newspapers, magazines, courts and government gazettes to make sure you don’t miss a single deadline or amendment. Every word of advice is doubled check by a tax consultant.

Do you offer any guarantee?

Once you complete the trial order form, we’ll send you a free issue to review for 28 days. If you don’t feel it helps you, then simply contact us and we won’t send you a subscription invoice.

If you do want to carry on receiving TaxWatch you don’t need to do anything. We’ll send you an invoice after your trial period and your subscription begins.

What is included in the TaxWatch package?

  • Monthly TaxWatch newsletter
  • FREE access to the Tax Helpdesk- This service answers my personal need-to-know, urgent Tax queries, with a turnaround time of no longer than 72 hours.
  • FREE copy of 99 Tax Tips, an easy-to-use book containing 99 practical tax tips you can implement immediately.
  • FREE Member’s Only Website Access– Exclusive access to all past issues of the newsletter, in case I’ve mislaid my hard copy.
  • FREE Subscription to our Tax Bulletin– The bulletin gives me the latest tax and Tax news, information, tips and tools to fully apply Tax in my business.

And costs R336.25 (including Vat) per quarter

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