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Not all workplace conflict can be resolved internally! Here's what to do when it can't...

by , 08 April 2013
Last week, Bon Jovi's lead guitarist, Richie Sambora, dropped out of the Spring leg of the band's Because We Can tour for 'personal issues'. According to reports, Sambora is 'squabbling with frontman Jon Bon Jovi over money'. And apparently, it's been going on for years. If, like Sambora, you've been experiencing long-standing or deep-seated conflict with an employee in the workplace, here's what you can do to resolve it...

"A statement released by the band on Wednesday read: 'Due to personal issues, Richie Sambora will not be performing on this upcoming leg. All shows will go on as scheduled'' the Hollywood Reporter wrote when the new broke.

But is this really the case?

A source close to the band told TMZ that 'Jon and Sambora have been experiencing difficulties in their relationship for many years now, and the current breakup had been a long time coming.' The source also revealed that the guitarist had grown tired of Jon constantly 'belittling' him in front of other people.

Like Jon Bon Jovi, you may find conflict in the workplace a minefield to navigate. Especially if it's a long-standing or deep-seated conflict. But that doesn't mean it can't be resolved…

When all else fails, use an outside facilitator to resolve conflict in the workplace

'Sometimes, a long-standing or deep-seated conflict may need to be addressed with the help of a professional facilitator or mediator from outside the company,' writes advises Nichola Wainright, a Human Resource Manager, in The Practical Guide to Human Resources Management.

She believes you should use an outside facilitator to help you resolve workplace conflict if:

  • One or more of the parties has no faith in you as a leader to settle the matter.
  • As a manager, you want to be part of the discussions to find a solution.
  • There are numerous parties and many issues.
  • The conflict has taken place before and still hasn't been resolved.
  • Internal mediation has been attempted without success.
  • Not all parties seem to want a solution to be found.

With the help of an outside facilitator, it's possible to resolve long-standing conflict in the workplace. Since the facilitator is impartial to both parties, it's the easiest way to come up with a win-win situation for both of you.

So if you've been battling with an employee for a long time over issues that just don't ever reach resolution, consider getting an outside facilitator in to help resolve it. If you don't, you could end up with a managerial nightmare similar to the Bon Jovi currently finds himself in.

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