Bullying is intimidating, insulting and demeaning behaviour that erodes your employee's confidence and lowers his or her self-esteem.
It's mostly on going and causes a decrease in productivity.
It also causes morale damage to more employees than you may realise, because workplace bullies often target more than one person.
The good news is you can curb workplace bullying if you know what to lookout for…
50 HR Policies and Procedures your company MUST have if you want to stay out of trouble at the CCMA
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With more than 30 years of experience in the HR realm and as the Editor-in-Chief for the Practical Guide to Human Resources, Janine knows just how much having the right HR information at hand is worth to a business.
I couldn't agree more – and neither could our colleague Barney.
After all, as a past labour law professor, now labour law expert and part time Senior Commissioner at the CCMA, Barney's seen it all: Disputes over leave… Employee grievances that got out of hand… Businesses being sued for not hiring a certain job candidate… You name it, he's seen it.
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The Labour Law for Managers Loose Leaf Service
explains that victims of bullying say these are the tactics workplace bullies use:
1. Falsely blaming the employee for mistakes he didn't make.
2. Staring or glaring at the victim.
3. Ignoring the employee's thoughts or feelings in meetings.
4. Using the 'silent treatment' to exclude the employee from others.
5. Random mood swings in front of employees, especially sudden anger.
6. Making up his own rules on the fly. Rules that even he (manager) doesn't follow, but applies them harshly on others.
7. Disregarding good quality work without reasons or proof.
8. Always criticising the victim. And applying a different 'standard' of work for him.
9. Starting, or not stopping, rumours or gossip about the person.
10. Encouraging other employees to turn against the victim.
11. Singling out an employee from his co-workers. This can be either socially or physically.
12. Yelling, screaming or throwing tantrums in front of others to humiliate a person.
13. Taking credit for work done by the employee.
14. Abusing the evaluation process by lying about the person's performance.
15. Claiming the victim is insubordinate for failing to follow arbitrary instructions.
16. Using confidential information about a person to embarrass him.
17. Victimising the employee after he files a complaint.
18. Giving undesirable work as punishment.
19. Encouraging the person to quit or transfer to another division to get away from the mistreatment.
20. Disrupting the victim's contribution to a team goal and reward.
21. Ensuring an employee fails by not performing tasks he needs to. For example, signing off documents and ignoring his telephone calls.
Keep in mind that bullying ranges from being very subtle to extreme. Workplace bullies are often manipulative and charming to the more senior managers. This is one of the reasons it goes unnoticed by management for so long.
You're liable for the acts of your employees (vicarious liability). This means you'll be held liable if a senior manager is bullying one of your employees.
So make sure you eliminate bullying in your workplace now that you know the bullying tactics. Get your hands on our sample template to implement in your workplace today…
Do you know what procedures to follow if one of your employees lodges a sexual harassment
complaint? Find out what the procedures are here….