Is there a way to ensure you're the first point of call for conflict situations and to ensure your employees are always motivated and productive?
Yes! But only if you have a relationship of trust and rapport with your employees.
The following are thing you can do to build trust and rapport when you interact with your employees.
Do your employees trust you? If not, use these four methods to gain their trust
#1: Be curious
Ask a lot of questions. People in general like and trust people who show an interest in them. So talk to your employees, ask them about their interests and work related issues.
#2: Be a good listener
Good listeners gain respect and trust from others. Do the following:
#3: Focus on the employee
Focus intently on your employee and don't be distracted by others or things. It'll make them feel important and make it easier for them to trust you.
#4: Be understanding
One other way to build rapport is to let your employee know that you understand where they're coming from.
Acknowledge what they say, perhaps by nodding your head or saying 'yes'. It doesn't mean that you agree with him, it simply means you understand what he's saying. This'll make him feel important and it makes it easier for him to trust you, advises the Practical Guide to Human Resources Management.
To demonstrate that you understand, let your employee know his words make sense to you.And, when possible, indicate that you've had similar experiences and thoughts. You can do this by telling him about a personal experience similar to his. Being heard and understood are building blocks of trust.
Remember, good communication skills are vital if you want to understand shared objectives, your employee's priorities, expectations and business practices.
Make use of these four tips and you'll be sure to build a working relationship based on trust with your employees.