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6 Elements your grievance policies and procedures must contain

by , 19 April 2016
6 Elements your grievance policies and procedures must containWhere there are employees, there are sure to be grievances. And so it's very important that you have grievance policies and procedures in the workplace.

Having them will help you resolve issues in the workplace as soon as possible, which in turn can help maintain employee satisfaction and performance.

To ensure that your own grievance policies and procedures are effective, make sure they contain the following 6 elements...


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The total assurance, to employees, that they are free to raise grievances without any fear of prejudice or discrimination.


The total assurance that you'll protect the privacy of employees who may have grievances.


Have a time limit for reporting grievances in order to ensure that employees report grievance-related incidents in the workplace soon after they have occurred.


Have a condition that the employee must lay out his/her complaint in writing.

This will ensure that you know exactly what the grievance is all about.

Also make sure that the employee lays out what they're expecting the outcome of the grievance to be, so that you know exactly what they want.


Make it clear who the employee must first contact with regard to a grievance.


Clearly lay out, if necessary, all the various levels that a grievance could go through. And clearly indicate what the final level, of attempting to solve the grievance internally, is.

Also, give a guideline indicating how long each level should take in attempting to solve a grievance.

And finally, state that if their grievances can't be solved internally at the highest level, they are free to exercise their rights under the Labour Relations Act.

*Those were 6 elements your grievance policies and procedures need to include.

To learn more on grievance policies and procedures, simply page over to Chapter G 01 in your Labour Law for Managers handbook, or click here to order your copy today.

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