HomeHome SearchSearch MenuMenu Our productsOur products

6 Elements your grievance policies and procedures must contain

by , 19 April 2016
Where there are employees, there are sure to be grievances. And so it's very important that you have grievance policies and procedures in the workplace.

Having them will help you resolve issues in the workplace as soon as possible, which in turn can help maintain employee satisfaction and performance.

To ensure that your own grievance policies and procedures are effective, make sure they contain the following 6 elements...


50 Legally approved HR Policies and Procedures your company can't do without
The HR Policies and Procedures: 50 HR Policies and Procedures is a tool that gives you 50 must-have HR company policies and procedures so you can put an end to needless disputes and questions regarding HR issues like:

•    Absenteeism;
•    Employee incapacity;
•    Substance abuse in the workplace;
•    Conflict of interest;
•    Religious leave; and
•    And 45 other common HR headaches.

Click here to access all the essential HR policies and procedures you need to keep your company free from liability.

The total assurance, to employees, that they are free to raise grievances without any fear of prejudice or discrimination.


The total assurance that you'll protect the privacy of employees who may have grievances.


Have a time limit for reporting grievances in order to ensure that employees report grievance-related incidents in the workplace soon after they have occurred.


Have a condition that the employee must lay out his/her complaint in writing.

This will ensure that you know exactly what the grievance is all about.

Also make sure that the employee lays out what they're expecting the outcome of the grievance to be, so that you know exactly what they want.


Make it clear who the employee must first contact with regard to a grievance.


Clearly lay out, if necessary, all the various levels that a grievance could go through. And clearly indicate what the final level, of attempting to solve the grievance internally, is.

Also, give a guideline indicating how long each level should take in attempting to solve a grievance.

And finally, state that if their grievances can't be solved internally at the highest level, they are free to exercise their rights under the Labour Relations Act.

*Those were 6 elements your grievance policies and procedures need to include.

To learn more on grievance policies and procedures, simply page over to Chapter G 01 in your Labour Law for Managers handbook, or click here to order your copy today.

Related articles

Related articles

Watch And Learn

Related Products


zandile 2016-08-06 19:10:30

I was hired as a lecture but suddenly given order sheet to complete which is i can't do it correctly and my supervisor dont give the necessary training that is required he then reported to the management.....what must i do

Recommended for You 

  Quick Tax Solutions for Busy Taxpayers – 35 tax answers at a glance

Here are all the most interesting, thought-provoking and common tax questions
asked by our subscribers over the last tax year – everything from A to Z!

To download Quick Tax Solutions for Busy Taxpayers – 35 tax answers at a glance click here now >>>
  Employees always sick? How to stop it today

Make sure you develop a leave policy to regulate sick leave in your company.

BONUS! You'll find an example of the leave policy and procedure in this report.

To download Employees always sick? How to stop it today click here now >>>
  Absenteeism: Little known ways to reduce absenteeism

This FREE e-report will tell you how you can reduce absenteeism in your workplace while avoiding the CCMA and without infringing your employees' labour rights.

To download Absenteeism: Little known ways to reduce absenteeism click here now >>>
  7 Health & safety strategies to save you thousands

Don't let a health and safety incident cost you one more cent. Implement these seven
strategies in your company today.

To download 7 Health & safety strategies to save you thousands click here now >>>