The Labour Law for Managers Loose Leaf Service says your grievance procedure must:
Element #1: Encourage employees to lodge grievances as soon as theincident arises.
Element #2: Have an exact description of what employees can lodge. For example, it could state that employees can't lodge a grievance just because they're unhappy you took disciplinary action against them.
Element #3: Include a statement that they must lodge complaints as close to the source as possible. This because failure to do so undermines the authority of your managers and leaves them severely disillusioned.
Element #4: Have clear-cut deadlines for the resolution of grievances.
Element #5: Ensure a hierarchy of reporting grievances so that employees can lodge complaints against their immediate line managers.
Element #6: Have clear forms so employees can lodge grievances properly.
Element #7: Include a statement that the decision of the MD (the final step in lodging a complaint) is binding.
Element #8: Make sure you have ongoing training for both staff and managers around the grievance procedure.
Now that you know about these eight elements include them in your grievance procedure to ensure it's effective.