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Having an employee grievance procedure will ensure workplace disputes don't get as ugly as the Mandela family dispute

by , 08 July 2013
The presidency has urged the Mandela family to resolve a dramatic dispute over graves that has seen family members taking each other to court and slating each other in public. 'It is regrettable that there is a dispute going on among family members and we'd like that dispute to be resolved as amicably and as soon as possible,' President Jacob Zuma's spokesperson Mac Maharaj told AFP in an interview. While South Africans hope the Mandela family will heed the presidency's call to stop feuding, in a workplace environment there'll come a time when your employees will bring a complaint to you. To act on it, you need to have a proper procedure in place. Here's why you need to have a grievance procedure to deal with complaints efficiently before they become major disputes...

After a heated court battle last week, 15 Mandela relatives, including his three daughters and wife Graça Machel, won a court order to rebury the remains of Nelson Mandela's three deceased children. This after Madiba's oldest grandson Mandla moved the graves from Mandela's childhood village Qunu to his own nearby homestead in Mvezo two years ago, without the family's permission. Following the ruling Mandla launched a tirade at his relatives, reports New24.

If you think this is just a family feud that has nothing to do you, you're wrong. Workplace disputes can get just as ugly if they're not dealt with.

And that's where a grievance procedure comes in.

What is a grievance procedure?

The aim of a grievance procedure is to provide a formal structure through which employees can articulate any dissatisfaction or raise any complaint.

In turn, a grievance procedure should try to achieve a solution that satisfies both you and your employee. It should also try to resolve grievances as quickly as possible.

A grievance is any feeling of unhappiness or complaint by an employee or a group of employees about something at work. Employees may lodge a grievance for a variety of reasons, including being picked on or unhappiness at work, the Labour Law for Managers Loose Leaf Service explains.

Here's why having a grievance procedure will help you deal with complaints.

Three reasons why you need a grievance procedure in your company

#1: A grievance procedure will ensure your employees know what they can do if they have a grievance.

#2: Grievances are resolved rather than being allowed to escalate into costly disputes.

#3: Having a grievance procedure in place ensures your managers handle grievances correctly.

Deal with grievances when they arise, or else they can grow into much bigger problems.

Remember, you can even end up at the CCMA or the Labour Court if your aggrieved employee feels you're not doing anything to solve his problem.

Ensure you have a grievance procedure in your company to deal efficiently with complaints before they turn into ugly disputes.


Make Sure you Resolve Employee Grievances Before they Turn into Major CCMA or Labour Court Disputes!

You must deal with grievances as they arise, if you don't they'll become much bigger problems! You could end up having to defend yourself at the CCMA or the Labour Court if he feels you've done nothing to resolve his problem.

Resolve every grievance as soon as reasonably possible. What is reasonable will depend on the complexity of the issues, but make sure you address them all.

Find the solutions to your employees grievances in the Labour Law for Managers Loose Leaf, which is part of the Labour Law for Managers Loose Leaf Service. As part of the invaluable labour advice service, you'll also receive three bonus reports, regular updates, a daily email bulletin, online access to past labour updates and a labour helpdesk.

Click here now to read more.


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