HomeHome SearchSearch MenuMenu Our productsOur products

IT outsourcing initiatives have a key component: Change management

by , 18 February 2015
Change management is one of the top aspects to keep in mind when implementing important alterations to the general functioning of a company.


Despite thoughtful company policies, this side of change management conducts the risk of remaining uncovered.

When it comes to IT outsourcing, most companies see this as a change which comes with several benefits of which we recall smaller costs, access to scarce skills and possibility of implementing powerful modern practices.

This method however fails to take full advantage of its own definition and this is due to a default in the process of implementing the outsourcing itself.

Shailendra Singh, the Business Director of Wipro Ltd.explains that in order to ensure IT outsourcing delivers on the expected benefits, change management is an essential component, central to the success or otherwise of the initiative, and cannot be overlooked.

This gap produces because most companies fail to see the real impact the IT outsourcing will have on the company at all the levels.

Singh also mentioned that a large proportion of the time and money involved in the IT outsourcing process is spent on finding the right outsourcing partner:

- hiring consultants to act in an advisory capacity

- identifying potential suppliers

- evaluating responses to requests for proposals

- conducting due diligence

- researching the supplier

- negotiating the contracts.


And companies should not think that the changing process reaches its final step here. This is where change management is most needed after understanding that the business users need to adapt to the new processes brought along by the IT outsourcing decision.

A major risk concerning this area refers to the fact that if the users are not reassured that their needs will be met, the new change runs the menace of encountering internal resistance.

*********** Hot off the press ************
 
Make sure your policies, forms and contracts are legally correct every time

Can you answer these questions?

  • Does your chairman cover all the necessary points when chairing a disciplinary hearing?
  • Are your employment contracts up-to-date and do they include the minimum law requirements?
  • Do you have all the relevant documentation to win your case if a dispute arises with an employee?
  • Have you given all your past employees a certificate of service?

If you didn't answer yes to all of these questions then you need to get your hands on this toolkit to make sure everything you do is legally correct or you'll land up at the CCMA.

*************************************

Vote article

IT outsourcing initiatives have a key component: Change management
Rating:
Note: 5 of 1 vote


Related articles




Related articles



Related Products