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Make sure you have a grievance procedure in your company...

by , 27 February 2013
As an employer you need to know there'll come a time when your employees will bring a complaint to you. To act on these, you need to have a proper procedure in place. Here's why you need to have a grievance procedure to deal with complaints efficiently before they become major disputes...

The aim of a grievance procedure is to provide a formal structure through which employees can articulate any dissatisfaction or raise any complaint.

In turn, a grievance procedure should try to achieve a solution that satisfies both you and your employee. It should also try to resolve grievances as quickly as possible.

A grievance is any feeling of unhappiness or complaint by an employee or a group of employees about something at work. Employees may lodge a grievance for a variety of reasons. 'This may be that his supervisor is continually picking on him, or his workstation may be situated in a draughty area which gives him a health problem, or perhaps there is some conflict between the employee and the fellow worker, and so on,' says the Labour Guide.co.za.

Here's why having a grievance procedure will help you deal with complaints.

Three reasons why you need a grievance procedure in your company

  1. You need a grievance procedure to ensure that your employees know what they can do if they have a grievance.
  2. A grievance procedure will help your managers handle grievances correctly when they're raised by employees.
  3. Having a grievance procedure will ensure that grievances are resolved rather than being allowed to escalate into costly disputes.

According to The Labour Law for Managers Loose Leaf Service, it's important for you to deal with grievances when they arise, or else they can grow into much bigger problems. It's crucial for you to investigate and take any grievance seriously, even if you think the issue is insignificant. Your investigations might reveal a real problem.

'You can even end up being taken to the CCMA or the Labour Court by your aggrieved employee, especially if he feels that nothing is being done to resolve his problem. You should always attempt to resolve every grievance a soon as reasonably possible,' warns The Labour Law for Managers Loose Leaf Service.

Having a grievance procedure in your company will help you deal with complaints before they turn into disputes.

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