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Never do these four things when conducting exit interviews

by , 08 September 2014
An exit interview is an interview you have with an employee who's resigned.

The aim is to find out why the employee is leaving and to review his history with your company. You'll then use the information you get from the interview to solve problems that are causing high employee turnover and improve productivity.

To make sure your exit interviews are effective and not a waste of time, avoid doing these four things when conducting them...

Four things you mustn't do when conducting exit interviews

#1: Don't use an immediate manager to conduct the exit interview

According to the Practical Guide to Human Resources Management, if the manager is the actual problem, chances are you won't get accurate information from the departing employee because he won't be comfortable.

Rather ask another manager to do the interview or someone from your Human Resources Department.

#2: Don't assume you know the departing employee's responses

You must go to the interview with an open mind and leave your assumptions outside the door. If you don't do this, the exit interview will be a fruitless exercise.

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#3: Don't be too casual and uninvolved

You must take this interview seriously and show the same interest you had when you were recruiting the employee. Be sure to ask revealing questions such as:

  • What level of support did you receive from your direct manager?
  • What did you like and dislike?
  • How can we improve as a company?
#4: Don't conduct exit interviews on the employee's last day

Conducting the interview on the last day is a big no-no. Not only is it unprofessional, but it shows that you're not serious about the process, you're just going through the motions.

You must plan properly and conduct exit interviews before your employee's last day on the job.

The bottom line: All of the above points aren't conducive to a useful outcome and won't help you gather information that can help improve future productivity, so steer clear of these four things.

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