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Use this step-by-step guide to investigate your employee's grievance

by , 15 September 2014
In-house conflicts can easily get out of hand. You need to have clear policies and procedures in place to deal with grievances in the workplace.

This is where a grievance procedure comes in. It's a tool that your employees use when they have complaints about their working conditions.

In order to deal with these grievances effectively, you need to investigate thoroughly.

How do you go about doing this?

Here's a step-by-step guide you can use to investigate your employee's grievance.


Follow these steps to investigate your employee's grievance
 

Step #1: Your investigation may either take place in front of both parties (the grievant and the accused) or you can investigate it separately.

Step #2: Once you have investigated the matter, it's important to call both parties in and try and have a discussion around the issue.

That's not all.
 
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Here are two more steps to follow to investigate your employee's grievance
 

Step #3: Your training around good mediation skills will be vital as to whether you resolve the issue or not. You must:
 

  • Listen to both parties;
  • Play a neutral role; and
  • Stress to both parties that there needs to be a business solution to the problem. This means neither party really has a choice – they have to resolve the matter to the satisfaction of the business.
 
Step #4: Be assertive and try and steer the conversation to ensure that a satisfactory solution is sought to enable both parties to return to work.

When it comes to grievances, always remember this point…


You must support your employee at all times.

In this article, experts behind the Practical Guide to Human Resources Management explain that it's a sign of emotional intelligence as a manager to be able to support and deal with grievances and not to take things personally. The measure of you as a manager isn't that there are no grievances (this would be unnatural, where there are people, issues arise), but rather how you manage them.

Following this step-by-step guide will help ensure you investigate grievances thoroughly and resolve disputes swiftly.

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