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What type of questions should you ask when conducting exit interviews?

by , 09 September 2014
James from accounts resigns. You accept his resignation letter and now one of the things you need to do is to conduct an exit interview with him to find out why he's resigned and to review his history with your company.

As you prepare for the interview, you realise you don't know the type of questions you should ask your employee to get the most from the interview.

There's no need to fret.

Keep reading to discover the kind of questions you should ask a departing employee so you can implement a successful exit interview process.

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The questions you ask in an exit interview should be as soul-searching as possible

That's right.

'Merely asking were your former employee is going to work and how they've enjoyed their time with your company will hardly provide insightful information,' warn the experts behind the Practical Guide to Human Resources Management.

They add that a well-structured exit interview relates to all aspects of the situation, for example:
  • The company;
  • Management;
  • Working conditions and hours;
  • The position itself;
  • The supervisor or manager;
  • Career opportunities and progression;
  • Training;
  • Benefits and compensation; and
  • The departing employee's future direction.
So basically, the exit interview must include revealing questions.

By 'revealing' we mean, you should ask the following type of questions…

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Some of the questions you should ask when doing exit interviews

The exit interview should include revealing questions such as:
  • What level of support did you receive from your direct manager?
  • Do you feel recognised for your job achievements?
  • Do you feel your job contributed to the organisation's overall business objectives?
  • What did you like and dislike?
  • What can we improve?
  • Would you recommend our organisation to friends as a company to work for?
Knowing the type of questions you should ask will help ensure you implement a successful exit interview process.

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