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The dos and don'ts of interviews in the technological age

by , 12 May 2014
We live in a technological age, and if you've never done a telephonic or Skype interview you may be falling behind the times. You and your candidates are so busy; it may be more convenient to conduct the interview over the phone. There are drawbacks to these types of interviews. So make sure you know what you're doing. Here are the dos and don'ts of telephone interviews.

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Three DOS of Skype and telephone interviews

Here are some of the DOs you should remember when you do Skype or telephone interviews:
- Skype video calls are a definite 'do'. Being able to see whether the job candidate is prepared and has followed proper interview dress code can help evaluate them.
- Always make sure you're in a quiet space with a good signal or connection. Insist on the interviewee doing the same. You have to be able to hear them properly without numerous interruptions.
- Schedule a time the same way you would with a face-to-face interview. Both you and the candidate still need to be ready. We've said it before, but preparation is key. The Practical Guide to Human Resources for Managers says the best time to do quick impromptu telephone interviews is if you have a lot of candidates and you need to eliminate them quickly. 
You need to do everything in your power to make this interview work the same way a normal interview would. The only difference should be is that you're talking via your computer, phone or tablet.
Just make sure you don't do these three things...
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The DONTS of Skype and telephone interviews

Here are some of the DON'TS you must remember when you do Skype and telephone interviews:
- Don't conduct an entire interview just on the phone. This will make you and the candidate very restless. They could be doing other research or work while talking to you. Rather call through a computer or tablet to do a video call so they can sit comfortably and you can see them face-to-face.
- Don't get distracted or take other calls during the interview. Just because the candidate isn't in the same room as you, it doesn't mean they shouldn't have your full attention. 
- Don't disregard normal interview dress code when conducting an interview via video call. You're still representing the whole company and you may give the candidate the wrong idea about it, should you look sloppy or underdressed. 
Use these Skype and telephone interviews tips to easily convert to using technology when you're looking for the best candidates for the job.

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