Write in the present tense and focus on using action verbs.
Use the imperative. In other words, place emphasis on what 'must' be done and not what 'should' or 'ought' to be done.
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Write as if you were talking to an employee who is carrying out the procedure right there and then.
Keep your sentences short. Break each thought up into separate sentences.
Keep your paragraphs short too. Each paragraph should also express one separate idea.
Avoid using complex jargon. Instead, keep things as simple as possible by using everyday language and layman's terms.
If you need to use any technical terms, explain what they mean. Also, write out any abbreviations in full at first so that your employees know what you are referring to.
Try to illustrate what you write with either graphics or written examples.
Some of your employees may be visually, word or number oriented. So includes things in your procedures that can target each of these employees directly. This can include a diagram, a chart, statistics and written examples.
*These are 8 very practical tips to follow when laying out your health and safety procedures.
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