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Workplace Grievances

  • Can Sarah refer the matter to the CCMA if her grievance remains unresolved?
  • Your employee, Sarah, lodges a complaint in writing as per your grievance procedure. She explains to you that she's not happy because her office is in a noisy area and she can't do her work properly. You investigate the matter and you find there's nothing you can do about the noise because the company next door is doing renovations and you can't stop them. As a result, Sarah's grievance r... ››› more
  • [19 December 2016]
  • 6 Elements your grievance policies and procedures must contain
  • Where there are employees, there are sure to be grievances. And so it's very important that you have grievance policies and procedures in the workplace. Having them will help you resolve issues in the workplace as soon as possible, which in turn can help maintain employee satisfaction and performance. To ensure that your own grievance policies and procedures are effective, make sure they con... ››› more
  • [19 April 2016]
  • Here's how to respond to an employee's grievance before it turns into a major dispute
  • Your employee, Sipho, lodges a workplace grievance against his superior. He alleges he makes racist statements about him in the presence of other employees. He says this makes him feel uncomfortable and it's offensive. If you're scratching your head and aren't sure how to respond to Sipho's grievance, here's what you can do so the complaint doesn't turn into a major dispute. Respond to... ››› more
  • [29 September 2014]
  • What should you do when your grievance procedures and disciplinary procedures overlap?
  • Our labour experts always get interesting questions from employers. One question that came up this week comes from an employer who wants to know how to handle a situation where grievance procedures and disciplinary procedures overlap. Read on to find out the answer so you'll be able to maintain rules in your workplace. Here's what to do when grievance procedures and disciplinary proced... ››› more
  • [25 September 2014]
  • Be warned! You'll face these four consequences if you ignore Thando's grievance
  • Lets say, your junior employee Thando, complains that his superior, Mr White, makes statements about him in the presence of other employees that he believes are racist. This makes him feel uncomfortable. He also feels this has been an affront to his dignity. He lodges a grievance, in writing with you as per your grievance procedure. You tell Thando you'll handle the matter. But, because you'... ››› more
  • [25 September 2014]
  • If your grievance procedure doesn't contain these seven elements, it won't work!
  • You need a grievance procedure in your workplace. This procedure is important because: • It lets employees know what to do if they have a grievance; • Your managers know how to handle grievances from employees; and • You can solve grievances before they land up as full blown disputes that can cost you money and time! Now there are seven elements you must include in your grievance pro... ››› more
  • [23 September 2014]
  • Five reasons your employees may lodge a grievance
  • A grievance is a complaint by an employee about something at work that he isn't happy with. There are a number of reasons that may cause an employee to be unhappy and lodge a workplace grievance. Keep reading to discover five reasons your employees may lodge a grievance so you can manage complaints before they turn into major disputes and you land up with unhappy employees and even possibly... ››› more
  • [18 September 2014]
  • To resolve workplace grievances effectively, apply this tip to your grievance procedure
  • In-house conflicts can easily get out of hand and cause disruptions in the workplace. But, you can easily avoid all of this if you have a grievance procedure in place to deal with workplace grievances. A grievance procedure is a process your employees follow when they have complaints about their working conditions. Now there's one tip we recommend you apply when it comes to your company's gr... ››› more
  • [17 September 2014]

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