Policies and Procedures
- Stop! Reading your employees' email could mean a fine of up to R2 million
- Do you know, legally, you can't monitor your employees' email without his permission (Regulation of Interception of Communications Act No 7 of 2002 (RICA))?
And, if you do, you can get a fine of up to R2 million, or even a prison sentence for up to 10 years. Let's look at how to find out how you can legally look at your employee's emails using your computers.
Two ways to keep an eye on comm... ››› more
- [30 June 2015]
- Why you can't just assume your employee has resigned if he doesn't come to work for a couple of days without contacting you
- Your employee Robert has always been a hard-working, reliable guy.
But today is his fifth day absent - and you haven't heard from him at all. He just hasn't pitched for work for five days now (and counting).
As much as this may seem like resignation to you (because you can't think of any good reason why he'd be absent for so long and not contact you), you can't just assume that it is. Here's... ››› more
- [29 June 2015]
- To deal with conflict of interest, your company needs a policy
- When it comes to the conflict of interest, the solution might not be the easiest one when trying to solve a problem. But having a specific company policy will save you a lot of trouble, money and time.
Here's what it should contain...
Include in your policy that your company expects all employees to perform their duties professionally and honestly, and to act in the best interests of the Co... ››› more
- [12 June 2015]
- You need to have an appointment letter so check your recruitment and selection policies
- You may think you don't need an appointment letter, but the following testimony might prove you wrong. Keep in mind that showing an acting employee the job specification for the permanent position will highlight all the job's qualification requirements.
This will ensure:
• The employee is under no illusions about what it'll take to fill the job permanently;
• The employee has the cha... ››› more
- [11 June 2015]
- Why the DTI's recent BEE Revised Codes Clarification Notice made things more complicated
- You already know that the Revised BEE Codes of Good Practice ('Revised Codes') were implemented on 1 May 2015.
Because of the large number of uncertainties that needed to be clarified on these issues, the DTI issued a Notice of Clarification ('Notice') on 5 May to shed light unto the uncertainties surrounding the Revised BEE Codes of Good Practice and its relationship with Sector Codes.
But ... ››› more
- [27 May 2015]
- Use these six tips to gain an excellent reputation for your company's customer service
- Wouldn't you like your company to be known businesses for having an extraordinary customer care service?
Being a leader in the field means that not only provides an example, but is one of those companies that truly understands that clients mean value. Each company needs to understand the connections between performance management and customer care policies.
Today, we're going to show you how... ››› more
- [26 May 2015]
- Six great, tested tips for redesigning your customer service. Your company's performance will improve!
- Innovation and redesign are essential in business if you want to make it to the top and be the best in your field. When it comes to customer service and performance management, finding new ways of doing old tricks can be what saves your business and sky-rockets it through the roof.
When specialists are sent to companies to help them improve their performance, most managers will say they already ... ››› more
- [26 May 2015]
- Wellness policy: Its mission and why your business should use it
- A wellness policy helps your employees know that your company sees them as beings, whose personal, mental and physical health are considered important enough to embark on a wellness strategy.
To implement a succesful one in your company, you must implement a policy designed to address and maintain wellness for all our employees in the workplace.
Here are the objectives your com... ››› more
- [19 May 2015]
- Your disciplinary code: What sanctions should you impose for individual acts of misconduct?
- When it comes to disciplinary action, this must be substantively and procedurally fair. Note that dismissal without a valid fair reason or one that's not in compliance with a fair procedure is explicitly defined as an unfair labour practice in terms of the Labour Relations Act of 1995.
Moreover, procedural fairness is generally taken care of by the disciplinary procedure while the substantive a... ››› more
- [19 May 2015]
- Use this customer service policy for a booming business
- At the beginning of every business, most business owners don't use their time to do proper planning for their customer service policy. Left somewhere in the background, customer care is seen only through the lens of two main principles: The client is always right and knowing what the client wants.
However, as your business develops and the customer service chain grows bigger and more complicate... ››› more
- [18 May 2015]
- You can benefit from diversity management. Here's how to handle it
- There is an important principle we should follow and never forget. As humans, we sometimes tend to overlook the meaning of community and the importance of adopting a more global perspective. And every once in a while, after the extra mile has been reached, we even forget the values which led us there in the first place.
"Opportunity for all, Responsibility from all, Community for all" are so... ››› more
- [13 May 2015]
- Five tips for improving policy implementation
- You should understand the importance of policy implementation and how the consequences can expand on the long run. Some of these are financial waste, disruption at the level of the organisation and many other factors that will damage your business.
In general, one of the biggest problems when it comes to policy being properly implemented is the lack of enough valid evidence. This causes decisio... ››› more
- [08 May 2015]